Last week, Jan's Sunday School class at Heritage Hills sent us several packages loaded with goodies. Two of these packages contained vitamins.
After pleading some more, the clerk finally took us to her supervisor. Jan brought a bottle from the house that contained exactly the same vitamins. She showed it to the supervisor and tried to explain that they were just vitamins. She agreed to send us to the custom's supervisor and let her decide. Once in the customs office, we opened one of the packages and showed her that the pills in the baggies matched the pills in the bottle. She said, “Oh they’re supplements”. We finally found the magic word. She wrote out a letter for each package and sent us back to the original supervisor. Now a value had to be assigned to each item in the packages. So, they sent us to another lady who emptied out both packages, wrote everything down, and assigned the value. Now it was quite obvious she was just pulling the values out of the air because she never used any reference material. Who cares, we’re finally making progress. We then took the slip she gave us to the custom's cashier in the post office. She then gave us yet another slip which must be taken to the bank to pay the customs fee. Kenya has to limit the number of people who handle money because it has a habit of not making it into the till. We walked several blocks through downtown traffic to the bank. Sammy stood in line and paid the fee and then we walked back to the post office with the receipt. We thought we would be done then but, noooooo, that would be way too simple. We had to stop at the custom's cashier again. We then went to the station to pick up the actual packages. Then we had to stop at another station to pay another fee. Who knows what that was for. Three stations later we were headed out. But wait, we had to stop at the exit so the guard could verify that our many slips matched the packages. Quick, run, we have our SUPPLEMENTS! We ended up visiting with 10 different people before we got out the door. It was a true adventure and really made us appreciate all Sammy does for us at the post office on a regular basis. The whole procedure, counting getting to and from downtown, took us almost three hours.
Jeff just keeps muttering something about how broken the system is and how this is just one example of why this country will stay a third world country for a long time to come.